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Sketch459
Topic Author
Posts: 6
Joined: 10 May 2012, 16:31

Comments do not post

16 May 2012, 14:19

Hello all.
I have a private gallery being implemented for on premise users only. I can't seem to get the comment system to work. I put the PowerPack into my folder properly have comments enabled but when we go to leave a comment and click post it acts as we cancel the posting.

Any advice would be greatful

Thankyou
 
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Artur
Imagevue PowerPack
Posts: 510
Joined: 20 May 2011, 03:17

Re: Comments do not post

16 May 2012, 14:37

hello.

Any chance to get the gallery link?
 
Sketch459
Topic Author
Posts: 6
Joined: 10 May 2012, 16:31

Re: Comments do not post

16 May 2012, 14:51

It's a private internal link. Its only accessible to the intranet
 
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Artur
Imagevue PowerPack
Posts: 510
Joined: 20 May 2011, 03:17

Re: Comments do not post

16 May 2012, 15:02

Ok. So there's not much chance that I can help you.
But I'll try...

1. Check whether any xml file exist in: extras/userFiles/comments
2. Check folders permissions
 
Sketch459
Topic Author
Posts: 6
Joined: 10 May 2012, 16:31

Re: Comments do not post

16 May 2012, 15:20

1. Permissions are 777 -R
2. No files exist in the folder
 
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Artur
Imagevue PowerPack
Posts: 510
Joined: 20 May 2011, 03:17

Re: Comments do not post

16 May 2012, 15:25

Which version of powerPack it is?
 
Sketch459
Topic Author
Posts: 6
Joined: 10 May 2012, 16:31

Re: Comments do not post

16 May 2012, 15:25

2.0 RC and i also tried 1.41 before that - Both were the same
 
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Artur
Imagevue PowerPack
Posts: 510
Joined: 20 May 2011, 03:17

Re: Comments do not post

16 May 2012, 15:40

Perhaps you should check your htaccess file.
The one thing that I have in mind is that you use some custom "404" pages or redirections on your server (but this mostly afect reading comments, not writing them...)
It looks like server side problem. I'm sorry but without seeing it online I can't say anything more :(
 
Sketch459
Topic Author
Posts: 6
Joined: 10 May 2012, 16:31

Re: Comments do not post

16 May 2012, 15:50

The server is a "fresh out of the box" configured for webserver (RHEL 6.2)

The content is /var/www/html (directly on the html root)

We do use a custom 404 page (hosted on a different webserver)

What should be set in the .htaccess file?
 
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Artur
Imagevue PowerPack
Posts: 510
Joined: 20 May 2011, 03:17

Re: Comments do not post

16 May 2012, 16:01

Sketch459 wrote:What should be set in the .htaccess file?
I don't know :) . There's many things that you can set there, but important is that you can have there something what can affect powerPack - Redirections and custom 404 pages (mostly this affect powerPack).

Try to turn off your custom 404 page and check the comments module.
 
Eightkiller
Experienced
Posts: 116
Joined: 15 Jul 2012, 14:34

Re: Comments do not post

12 Nov 2012, 08:50

Hy, i installed Powerpack on my localhost with EasyPHP running (i already realeased a gallery but without powerpack), and i also got a problem with the comments.

I can add comments on a picture, but i don't see them after posting them. The xml file are correctly updated after posting but on the website i don't see any comments :s

Do you know what can be the problem ?

P.S. : I'm running on ImagevueX 2.8.4 and Powerpack 2.2.2 (also got a message when i'm in the Powerpack admin with the CSS tab , here is the message :
CSS Integration

You are using default theme. CSS in this Theme Can't be updated.
Change your theme and refresh this page.
I also tried to change theme but the same message appears, i don't know if it is really important so if u could tell me ;-)
 
Eightkiller
Experienced
Posts: 116
Joined: 15 Jul 2012, 14:34

Re: Comments do not post

13 Nov 2012, 05:03

Re Arthur,

I looked the posts on the forum but i couldn't find one to solve that problem :s, so if you could help me a little bit on this one i will be grateful !
The only thing that seems to have messed up in the installation of powerpack is the CSS Integration (i have got no powerpack CSS in the imagevue.css file, except some i added myself after), i have customized an old theme of imagevue and i'm updating this one since then, i was lazy to redo everything with the new featured themes (carbonizer, etc.), and i'm working on my Localhost on windows so i don't think there is a writing access problem (maybe i'm wrong).
The strange thing is that the xml files for the comments are edited correctly and the counter on the comment icon is incremented but when i click on a picture then on the comment icon, i don't see any comments at all :s

Here is the problem in image

Image

Thanks in advance.
 
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Artur
Imagevue PowerPack
Posts: 510
Joined: 20 May 2011, 03:17

Re: Comments do not post

13 Nov 2012, 10:51

Hi Eightkill.

You mean you don't have the site online?
powerpack was not tested offline (on local connection).
 
Eightkiller
Experienced
Posts: 116
Joined: 15 Jul 2012, 14:34

Re: Comments do not post

13 Nov 2012, 11:05

Yes that's what i mean lol
 
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Artur
Imagevue PowerPack
Posts: 510
Joined: 20 May 2011, 03:17

Re: Comments do not post

13 Nov 2012, 11:21

As I wrote - PP was never tested offline. So, probably the connection mode causing all the problems here. :wink:

I'll try to make a little test myself, just to be sure.