X3Photo Gallery Forums

my websites are hosted by a small reseller. the last 3 days they were down again and again, until today, when they now only appear from time to time, only for short periods. administration via froxlor is no more available, failing after 2fa, saying:

„Fatal error: Uncaught UnexpectedValueException: The stream or file "/tmp/froxlor.log" could not be opened in append mode: failed to open stream: Permission denied in /var/www/froxlor/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php:110 Stack trace: #0 /var/www/froxlor/vendor/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler.php(39): Monolog\Handler\StreamHandler->write() #1 /var/www/froxlor/vendor/monolog/monolog/src/Monolog/Logger.php(344): Monolog\Handler\AbstractProcessingHandler->handle() #2 /var/www/froxlor/vendor/monolog/monolog/src/Monolog/Logger.php(434): Monolog\Logger->addRecord() #3 /var/www/froxlor/lib/Froxlor/FroxlorLogger.php(179): Monolog\Logger->addNotice() #4 /var/www/froxlor/customer_index.php(49): Froxlor\FroxlorLogger->logAction() #5 {main} thrown in /var/www/froxlor/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php on line 110“,

contact via filezilla ditto (Fehler: Zeitüberschreitung der Verbindung nach 20 Sekunden Inaktivität. Verzeichnisinhalt konnte nicht empfangen werden). I don't see any way to download/backup my actual site. the hoster himself doesn't respond to email, telephone - complete silence.

is there still any way to download? my last backup from the sites is a one year old xxx.tar.gz-file. would that make it possible to setup all at another hoster?

what must have happened that things are as they seem now? how to find out other site-owners being hosted by the same hoster?

what luck a few months ago I had setup all emails to be forwarded to a web.de-account. and still mails send to my email-adresses at that hoster do reach me, even though I do not understand why.

for many years it was the perfect match: a one-man shop, personal service I could talk to with any problem. only now he has suddenly disappeared from sight. for the moment the site is up, but unaccesable via foxlor or filezilla.

my last backup from the sites is a one year old xxx.tar.gz-file. would that make it possible to setup all at another hoster?

karl, it is so strange. I am writing emails all the time to the hoster without any answer, but now, as if someone read about my problems, the control panel is accesible for the first time in days, as if this someone would have deactivated 2fa. and I immediately started a new backup, which is now working, maybe, in the background while i have to wait. BUT: I cannot connect via ftp:

Status:    Verbindung zum Server getrennt
Status:    Auflösen der IP-Adresse für www.hinterkeuser.de
Status:    Verbinde mit 148.251.28.132:21...
Status:    Verbindung hergestellt, warte auf Willkommensnachricht...
Status:    Initialisiere TLS...
Status:    TLS-Verbindung hergestellt.
Status:    Der Server unterstützt keine Nicht-ASCII-Zeichen.
Status:    Angemeldet
Status:    Empfange Verzeichnisinhalt...
Befehl:    PWD
Antwort:    257 "/" is the current directory
Befehl:    TYPE I
Antwort:    200 Type set to I
Befehl:    PASV
Antwort:    227 Entering Passive Mode (148,251,28,132,182,151).
Befehl:    LIST
Fehler:    Zeitüberschreitung der Verbindung nach 20 Sekunden Inaktivität
Fehler:    Verzeichnisinhalt konnte nicht empfangen werden

... so how can I download a backup, given it will be done? not to mention the problems with moving domains, as the guy doesn't respond to my demand for the auth-codes as to anything else?

there is no file-manager within the froxlor control panel. I can just ask the system to make a backup within my webspace (if I understand the system correctly), which then has to be downloaded. for which I need something like filezilla - which does not work, although the connection can be established:

Status:    Auflösen der IP-Adresse für www.hinterkeuser.de
Status:    Verbinde mit 148.251.28.132:21...
Status:    Verbindung hergestellt, warte auf Willkommensnachricht...
Status:    Initialisiere TLS...
Status:    TLS-Verbindung hergestellt.
Status:    Der Server unterstützt keine Nicht-ASCII-Zeichen.
Status:    Angemeldet
Status:    Empfange Verzeichnisinhalt...
Befehl:    PWD
Antwort:    257 "/" is the current directory
Befehl:    TYPE I
Antwort:    200 Type set to I
Befehl:    PASV
Antwort:    227 Entering Passive Mode (148,251,28,132,155,171).
Befehl:    LIST
Fehler:    Zeitüberschreitung der Verbindung nach 20 Sekunden Inaktivität
Fehler:    Verzeichnisinhalt konnte nicht empfangen werden

sorry karl, I just try everything now while at least the site is (for the moment) visible and the control panel is accesible ... I know very well that this is not your cup of tea really ;-)

btw: going to my 2 sites i'm offered New release X3.34.2, but clicking there only shows a blank page ... which is probably due to the problem above.

getting past the disaster step by step! I managed to download the state of the site, booked new hoster, set up provisorial new site, copied backup there - and it's up and running! all domains now are directed to the new host and site. but old hoster is dead or what do I know, so switching domains without his consent (since many weeks he does not respond to mails + phone and his own site is hacked) may well last 2 weeks or more. so I do not have access to x3 anymore. what do I have to do now?

how to prevent x3 to overwrite all that is now already there? how do I move the license?

karl, I told the story here: I had to move the content to another hoster. formerly the de (deutsch) and en (english) versions/folders were in a folder named x3. but as there was nothing else in that folder I just transfered them directly to the top level - was that wrong?

the site is the same, just on a new hoster! should I have installed x3 there first and the content only after? as for now x3 would kill all I luckily saved:

„Directory is not empty

X3 should be installed in an empty directory. You can still proceed, but the installer may overwrite files and folders that are used by X3. The following was found in directory:“

followed by a long list.

so would the best way be:
1. install x3-php into the otherwise empty top-level of my new site (delete what is already there and upload again) by
2. pasting there the two saved folders of the de- and en-version of my site
?

would that make my site work as before, just at the new adress? or will it not work, as the domain has changed?