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abertrande
Experienced
Topic Author
Posts: 121
Joined: 03 Jul 2013, 06:13

message error & white page

21 Dec 2013, 05:35

Hi
I have problems with my site : http://www.abertrande.com
sometimes for no reason I can't go in the "Admin" I have an error message (see screenshot) and when I want to see my site I have a blank page.
I have not changed or modified the css or something else
I followed your advice, I installed again Imagevue but I still have this problem
I' m forced to use a backup by changing the "admin" folder and "iv-includes" if it doesn't work
I can't continue to work like this
can you help me understand why I have this problem & how to resolve it ?
Arnaud
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User avatar
mjau-mjau
X3 Wizard
Posts: 13998
Joined: 30 Sep 2006, 03:37

Re: message error & white page

22 Dec 2013, 02:18

where can I find this problem please? The current admin folder seems to work ... If its only for latest admin, then please upload it and keep it as "iv-admin" so we can take a look ...
 
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abertrande
Experienced
Topic Author
Posts: 121
Joined: 03 Jul 2013, 06:13

Re: message error & white page

22 Dec 2013, 02:49

I have to wait to have the problem
is that correct ?
or do you want me to change now the name of "admin" folder "iv-admin " ?
 
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mjau-mjau
X3 Wizard
Posts: 13998
Joined: 30 Sep 2006, 03:37

Re: message error & white page

22 Dec 2013, 04:05

is it correct you have to wait for the problem? Sorry, I have no idea what you mean by that ... You have referred a problem in your post, and I need to see a link to diagnose this problem. I don't know why you have a folder "admin" instead of "iv-admin", and in which case the one that is there now ois working ... if you have another different admin, then add it as "iv-admin" (why do you have another one that isn't working btw)? Hard to understand what you are doing and if you are mixing versions ...
 
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abertrande
Experienced
Topic Author
Posts: 121
Joined: 03 Jul 2013, 06:13

Re: message error & white page

22 Dec 2013, 07:39

I have one version!
I simply renamed the "iv-admin" folder "admin" for security, but it may be a mistake
I gave the original name "iv-admin"
 
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mjau-mjau
X3 Wizard
Posts: 13998
Joined: 30 Sep 2006, 03:37

Re: message error & white page

23 Dec 2013, 02:14

If you simply renamed it, that should not be a problem ...

I am looking at your admin now, and there are no problems?
http://www.abertrande.com/iv-admin/
 
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abertrande
Experienced
Topic Author
Posts: 121
Joined: 03 Jul 2013, 06:13

Re: message error & white page

23 Dec 2013, 02:32

What do I do?
I wait that the problem returns ?
 
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mjau-mjau
X3 Wizard
Posts: 13998
Joined: 30 Sep 2006, 03:37

Re: message error & white page

23 Dec 2013, 04:44

abertrande wrote:What do I do?
I wait that the problem returns ?
I am not sure what the problem is in the first place ... I don't know either why the problem would return if its not there now ... If it does return for some strange reason, then let me know as soon as possible and I will take a look. I can't fix a problem that isn't there!
 
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abertrande
Experienced
Topic Author
Posts: 121
Joined: 03 Jul 2013, 06:13

Re: message error & white page

23 Dec 2013, 04:46

I'll wait until the problem comes back and I will contact you by email