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safe mode restriction after upgrade

Posted: 06 Feb 2013, 11:02
by sallybelgium
Hi,

I upgraded my site yesterday, (took ftp and upload all files execept iv-config and content).
Now the site doesn`t work anymore, it says
Warning: realpath() [function.realpath]: SAFE MODE Restriction in effect. The script whose uid is 921 is not allowed to access /tmp owned by uid 0

Do I have to change something somewhere? It worked fine before....

Thanx for the help

S

Re: safe mode restriction after upgrade

Posted: 06 Feb 2013, 20:53
by Nick
There is a problem accessing temp folder, you should contact your hosting support. This is getid3 library that extracts meta-data from files.

Re: safe mode restriction after upgrade

Posted: 07 Feb 2013, 03:12
by sallybelgium
Hi,

And is there something I could do here? Because my hosting company wasn`t much help to me in the past....so I`m afraid that they won`t help me very much if I send them an email....

Greets
S

Re: safe mode restriction after upgrade

Posted: 07 Feb 2013, 05:21
by sallybelgium
Ok,

I found something on the internet myself that seems to work...

First of all, I checked my imagevue with the imagevue-check.php, wich indicated that safe mode was on with an explication mark.
Then I found on the internet that you can override this setting via a simple php.ini file witch contains the line safe_mode = Off
So, I created this file, uploaded it in the root of my imagevue site, and everything seemed to work fine....

I don`t know if this was the correct way, as I don`t understand much from getid3 stuff, but everything seems to be working fine for me ;-)

Thanks

Re: safe mode restriction after upgrade

Posted: 07 Feb 2013, 06:56
by Nick
Good job! I was trying to see if it is possible to patch getid3 somehow...

I guess adding .htaccess might work as well, however this tip is not universal as it might not work on some sites.

Re: safe mode restriction after upgrade

Posted: 04 Mar 2013, 12:29
by nz-photo
Had the same prob but php.ini tip didin't solve it for me...
Had to get back to imagevue 2.8.4 sadly... :(
Oh and it has also messed up my powerpack instal settings (guestbook, comments, notes weren't available)
So i had to reinstall powerpack too...

Re: safe mode restriction after upgrade

Posted: 05 Mar 2013, 22:33
by Nick
Why not contact your hosting support? Safe_mode is a bad setting anyway and removed in later versions of PHP. There is only one way - up!

Re: safe mode restriction after upgrade

Posted: 06 Mar 2013, 06:58
by nz-photo
Thanks Nick.
Yes I've sent a request to my hosting support to know if they could do that.
Does the update from 2.8.4 to the last imagevueX 2.8.1 would reset the powerpack setup i made ?
I had to reinstall the powerpack after my last try to update and so lost my personal setup, but i don't know if i did anything wrong then?
Thanks for your help i you could.

EDIT : OK Nick, everything's fine now as they've turned it off.
Reinstallation of Powerpack also seemed to be preserving my edits, not as the last time.
So Imagevue X2.8.8.1 fully running now. Thanks !

Re: safe mode restriction after upgrade

Posted: 07 Mar 2013, 07:26
by Nick
Sorry just had to update the .zip file to fix stuck image resizing when upload. However if this is not a problem you can disregard this.