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rgp
Experienced
Topic Author
Posts: 40
Joined: 29 Apr 2009, 09:27

Slideshow only shows blank screen with spinning "wait&q

01 Feb 2010, 14:57

OK. Emboldened by my recent success of finding out that my slideshow with the newest version of Imagevue was working except in one single computer, I have moved on to the next phase.

Here is the situation. I want a slideshow on my homepage. I want it to be independent of the other slideshows in the site that have controls and navigation. This slideshow should just flip pictures with no user input.

I know that in order to do this, I need to set up a whole new copy of the gallery folder (with a new name) in the root directory and address that gallery when I call the slideshow to appear. I have set up the new folder, lets call it "gallery-home" and populated it with a folder of images which it successfully uploaded.

Here's the problem. When I go to see the result, by clicking on the Flash link in the upper right of the imagevue editor, all I get is a black screen with a spinning circle of dots (which is, I guess, the "wait-while-I-load" indicator). The same thing happens when I try to see it embedded in a page. All I get is a black box in the middle with a spinning circle of white dots. When I click on the HTML link, all I see is an icon of the folder.

So far, I and my web guy have tried the following:

1. completely re-loaded the folder from the original
2. check all diagnostics
3. set all directories to 777
4. checked the php info for eAccelerator (I don't see it)

We are stuck. Is this a common problem? What are we missing?

Here are the pages in the test URL before they go live to the world...

http://www.jobtasker.com/sites/jobtaske ... #/content/

http://www.jobtasker.com/

Help??? :( :cry: :( :cry: :(
 
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SofTones
Experienced
Posts: 146
Joined: 19 Dec 2009, 08:46

01 Feb 2010, 23:47

Hello my friend, me again.... looks like the link to your new gallery can't find the actual gallery ?? Go through the linkage again, making sure that it all points to your new gallery's start page... with the "loader" working you are almost there, but it's struggling to find the content... the ImagVueX editor may be confused by trying to go to BOTH galleries at once... maybe need to clear caches, and go to admin from the NEW gallery, also maybe need to clear "cookies" 'cause your saved cookies will be from the previous gallery. I too have 2 separate galleries, 1 English, 1 Chinese and have NO problem swapping between the 2, I can go from links on each gallery or call them from their unique urls...
http://www.jobtasker.com/sites/jobtaske ... #/content/ why do you go to "themes", do you have the gallery in a folder called "themes"?? no need to nest it too deeply if it's in the 'root' as you say ???...... After trying many combinations of your url, I can get to your admin log in, but the rest show me it's looking for something that's not there
 
rgp
Experienced
Topic Author
Posts: 40
Joined: 29 Apr 2009, 09:27

02 Feb 2010, 08:21

Hi again softones!

The site is currently in a test server belonging to my webdeveloper until it is ready to go live on my url.

The web guy has been over the addresses again and again but to no avail. "Themes" must be a folder on that server.

I do not think this is a cache issue as it is happening on a number of different computers (including apparently yours) and no-one has seen it working on any of them, or in alternate browsers. I cleared the Imagevue internal cache.

Shouldn't the program's internal viewer from the gallery page be able to find the gallery, though? It can't either. That was the link I posted. It should be automatic shouldn't it? That was where I got the link to embed on the page too.
 
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SofTones
Experienced
Posts: 146
Joined: 19 Dec 2009, 08:46

02 Feb 2010, 09:48

Yeah, ok... but it still looks to me that the loader is looking for something to load, and can't find anything... being as I'm just an innocent bystander, better let Karl check it out for you

UPDATE.....

http://www.jobtasker.com/sites/jobtaske ... lery-home/ if you go to this link ( which is ALMOST the one you gave...) when the screen comes up (blank !!!) click right mouse-button and in the flash menu click "play", your gallery loads very nicely, so it must be a flash problem, to do with "Absolute URL..." or "swfobject" I think....
Last edited by SofTones on 02 Feb 2010, 10:31, edited 1 time in total.
 
rgp
Experienced
Topic Author
Posts: 40
Joined: 29 Apr 2009, 09:27

02 Feb 2010, 10:25

OK, thanks, but we've burned loads of hours trying to debug this. At this point I need a fix. Mjau-Mjau????
 
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SofTones
Experienced
Posts: 146
Joined: 19 Dec 2009, 08:46

02 Feb 2010, 11:04

UMMMMMMMMMMMM is it anything to do with your site is called "SMARTT" with 2 Ts, and your web man is calling "new_smart" with ONE T ??????? just a thought is all, but worth checking ??
 
rgp
Experienced
Topic Author
Posts: 40
Joined: 29 Apr 2009, 09:27

02 Feb 2010, 11:11

That still shouldn't prevent it from working INTERNALLY, in the Imagevue panel, should it?
 
rgp
Experienced
Topic Author
Posts: 40
Joined: 29 Apr 2009, 09:27

02 Feb 2010, 11:15

SofTones wrote:UMMMMMMMMMMMM is it anything to do with your site is called "SMARTT" with 2 Ts, and your web man is calling "new_smart" with ONE T ??????? just a thought is all, but worth checking ??
The addressing in the source code of the main page appears consistent in that directory name.
 
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SofTones
Experienced
Posts: 146
Joined: 19 Dec 2009, 08:46

02 Feb 2010, 11:17

you have a THEMES folder in imagevue.... I just wonder if there may be a conflict with 2 THEMES folders ???
It plays ok if you click "play" in the flash menu, so it's the loader that needs the work done I think... a "dog-shit" job, debugging, had to do it myself many times....
 
rgp
Experienced
Topic Author
Posts: 40
Joined: 29 Apr 2009, 09:27

02 Feb 2010, 11:22

since the themes folder in Imagevue rewsides inside the gallery-home folder, there should be no reason for confusion on the program's part as it shouldn't be looking outside gallery-home for the themes info.
 
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SofTones
Experienced
Posts: 146
Joined: 19 Dec 2009, 08:46

02 Feb 2010, 11:33

Yeah.... it's just that some things like a unique name... but anyway, the gallery works, it's just a case of pointing the loader to the auto-start part...
 
rgp
Experienced
Topic Author
Posts: 40
Joined: 29 Apr 2009, 09:27

02 Feb 2010, 13:52

suggestions??? :?: :?: :?: :?: :?: :?:
 
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Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

03 Feb 2010, 03:15

There is something with config obviously, something themes related. It tried to load this:
http://www.jobtasker.com/sites/jobtaske ... agevue.css

then this:
http://www.jobtasker.com/sites/jobtaske ... ground.gif

Something with paths, looks like that theme is missing, try changing to default theme and see what happens.
firedev.com
 
rgp
Experienced
Topic Author
Posts: 40
Joined: 29 Apr 2009, 09:27

03 Feb 2010, 08:16

Excellent. A new theme based on a working one did the trick. It's good to go.

Thank you both for your input. :D :D :D
 
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SofTones
Experienced
Posts: 146
Joined: 19 Dec 2009, 08:46

03 Feb 2010, 09:19

I know I'm not too much help, but I'm usually here when everyone else is in bed, because of the time difference.. so feel free to shout if you need any moral support... very glad to see you sorted... those model trains look REAL to me, very nice..