Page 1 of 1
Pictures and thumbnails missing after update, please help!
Posted: 25 Oct 2009, 11:52
by ORZOWEI
I ´ve sent MP to Pain, but it seems something is not working and he never received it...
My site:
www.dimagenia.com is not showing thumbnails and pictures after last update. I ´ve checked errors from admin panel and all seems to be fine.
Any idea about this?
Posted: 26 Oct 2009, 06:39
by mjau-mjau
I checked your gallery, and there is something wrong with your server or permissions unrelated to Imagevue. Look at your pictures, returns SERVER ERROR:
http://www.dimagenia.com/content/AMIGOS ... L-JEFE.jpg
Of course the same would apply to the thumbnail, which I dont even know if exists, but that is pretty irrelevant:
http://www.dimagenia.com/content/AMIGOS ... L-JEFE.jpg
First of all, I would log in to FTP and check that the file is there. Perhaps also check its permissions. Then, I would contact your host provider with a link to your image and ask why the server is returning "server error" when trying to access the image. I don't know what changed or how this crept into your system, but it is not anything Imagevue has the power to do.
Posted: 26 Oct 2009, 07:23
by Nick
Oops, sorry for delay, yes I do receive PM's just couldn't answer.
This is the .htaccess preventing server from working, you used some directive which are not supported on your server.
Could you please PM me your ftp login so we could take a look what's going on?
Posted: 26 Oct 2009, 19:37
by ORZOWEI
pain wrote:Oops, sorry for delay, yes I do receive PM's just couldn't answer.
This is the .htaccess preventing server from working, you used some directive which are not supported on your server.
Could you please PM me your ftp login so we could take a look what's going on?
FTP login data sent, thanks for your help!
Posted: 30 Oct 2009, 10:55
by Nick
Hmm after checking your site on ftp it seems like this is some misconfiguration of server itself. Was it ever working before? Have you tried to show this to your hosting support?
There is a bit of mess on your ftp now it seems, some mixup of versions and stuff, I'd say backup content to your computer, delete everything and start from scratch.
Posted: 02 Nov 2009, 16:12
by ORZOWEI
pain wrote:Hmm after checking your site on ftp it seems like this is some misconfiguration of server itself. Was it ever working before? Have you tried to show this to your hosting support?
There is a bit of mess on your ftp now it seems, some mixup of versions and stuff, I'd say backup content to your computer, delete everything and start from scratch.
Everything deleted, restoring only imagevuex backup, but the problem with missing thumbs and pics is still there...
Can you check it now? More ideas?
Posted: 02 Nov 2009, 23:53
by Nick
The rest is easy, you have some erroneous .htaccess files in each folder, here i deleted one for example and.. magic.. files are accessible again:
http://www.dimagenia.com/#/content/FORO ... DO%202009/
Posted: 03 Nov 2009, 13:00
by ORZOWEI
Thanks a million!
Keep the good work, I ´m recommending Imagevuex to all my collegues here...
Greetings from Madrid
Posted: 04 Nov 2009, 21:03
by Nick
Hehe, thank you!
