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danieljp
Topic Author
Posts: 6
Joined: 25 Apr 2011, 06:47

Audio Quits as Slide Show plays

13 Apr 2013, 19:47

I installed the latest version of flash on my system and checked my website only to discover the audio starts and abruptly stops. My other PCs play fine but flash was not upgraded. I assume it's an issue between Adobe and ImageVue with the latest version which means potential clients will not see the gallery correctly. Anyone else seen it? Take a look below and if you're using < the most recent version it should play fine. Any thoughts would be appreciated. It's probably my fault and my crappy troubleshooting skills. Thanks, Dan.

http://www.photoemphasis.net/_portfolio ... 3_5795.jpg
 
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mjau-mjau
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Posts: 14008
Joined: 30 Sep 2006, 03:37

Re: Audio Quits as Slide Show plays

13 Apr 2013, 22:44

Hmm, you are right ... Let me look into this later today.
 
danieljp
Topic Author
Posts: 6
Joined: 25 Apr 2011, 06:47

Re: Audio Quits as Slide Show plays

14 Apr 2013, 20:40

Thanks. I hope there's a solution for this.
 
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mjau-mjau
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Joined: 30 Sep 2006, 03:37

Re: Audio Quits as Slide Show plays

16 Apr 2013, 00:24

We did some further research, and this is a known critical bug for the latest Adobe Flash player version 11.7.700.169. You can find the official bug report from yesterday here:
http://forums.adobe.com/thread/1192612?start=0&tstart=0
... and this is the official bug tracker:
https://bugbase.adobe.com/index.cfm?eve ... id=3539635

We have looked into the Imagevue code, but there is currently nothing we can do to "make it work" for this flash player release. According to the Adobe bug tracker, it is a critical bug and hopefully they will fix it as soon as possible! I will follow the issue closely and keep you updated.

Sorry for any inconvenience!
 
danieljp
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Posts: 6
Joined: 25 Apr 2011, 06:47

Re: Audio Quits as Slide Show plays

16 Apr 2013, 05:37

I suspected Adobe because Imagevue has worked flawlessly throughout many Adobe updates spanning two years. My only workaround is to disable the audio for the time being. Thanks for your time in this matter.
 
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mjau-mjau
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Joined: 30 Sep 2006, 03:37

Re: Audio Quits as Slide Show plays

17 Apr 2013, 00:24

It seems they are busy fixing this at Adobe:
Chris Campbell, Adobe wrote:6:08:53 PM PDT Apr 16, 2013

Quick note to let you know that we're making progress. As I mentioned before we've been able to reproduce this issue internally. We have a lead on a fix and hope to have this tested within the next day or two. I'll update again once that testing is complete.
ref.: https://bugbase.adobe.com/index.cfm?eve ... id=3539635
 
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mjau-mjau
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Joined: 30 Sep 2006, 03:37

Re: Audio Quits as Slide Show plays

17 Apr 2013, 23:05

Chris Campbell, Adobe wrote:Apr 17, 2013 2:49 PM
We're still in the process of testing the proposed fix. I don't have a date I can give you for a public release. If this fix passes QA, it will definitely be in next weeks Flash Player beta available on labs.adobe.com.
 
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Jorge Aguilar
Posts: 6
Joined: 12 Apr 2013, 10:26

Re: Audio Quits as Slide Show plays

19 Apr 2013, 18:35

I check the version of Flash Player Beta, but does not work. :|
 
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mjau-mjau
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Re: Audio Quits as Slide Show plays

20 Apr 2013, 02:43

Jorge Aguilar wrote:I check the version of Flash Player Beta, but does not work. :|
They have not added anything to current Beta. See below:
Chris Campbell, Adobe wrote:We've completed our initial testing and it appears the fix does resolve this problem. We expect to release an update to our public beta channel early next week (4/23) so we can have a wider audience verify the changes. I'll post again as soon as this test build is available. Any feedback you have is appreciated.
 
danieljp
Topic Author
Posts: 6
Joined: 25 Apr 2011, 06:47

Re: Audio Quits as Slide Show plays

20 Apr 2013, 06:11

Beta does not seem to be working. I enabled audio on link in my opening post. Firefox and Safari both still not right.
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mjau-mjau
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Joined: 30 Sep 2006, 03:37

Re: Audio Quits as Slide Show plays

21 Apr 2013, 05:15

You don't read my posts?? As Adobe is officially saying, they are working on the issue and may have solved it. It may (mark the word "may"), be available as public BETA next week (23 April). See my message above ...
 
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mol550
Posts: 2
Joined: 12 Dec 2010, 18:44

Re: Audio Quits as Slide Show plays

23 Apr 2013, 21:01

Hi, I downloaded the adobe flash player, the beta 11,7,700,191 , now my audio player works fine :D , if you need to get the beta, Please uninstall any previous versions of Flash Player before installing this prerelease build...

windows users:

* 1 Download the Flash Player 11.7 beta uninstaller for Windows.
http://labsdownload.adobe.com/pub/labs/ ... ll_win.exe

* 2 Download active-x for Windows – for Internet Explorer only
http://labsdownload.adobe.com/pub/labs/ ... win_ax.exe

** Other browsers, or non windows user can find info here:
http://labs.adobe.com/downloads/flashplayer.html

Good luck

Molham
 
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Jorge Aguilar
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Joined: 12 Apr 2013, 10:26

Re: Audio Quits as Slide Show plays

23 Apr 2013, 22:07

The 11.7.700.191 works fine. :D
 
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mjau-mjau
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Joined: 30 Sep 2006, 03:37

Re: Audio Quits as Slide Show plays

24 Apr 2013, 05:08

Jorge Aguilar wrote:The 11.7.700.191 works fine. :D
Confirmed! Beta version 11.7.700.191 works.

It is just in beta, so not available to mr. average quite yet, but should be available shortly!
 
danieljp
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Posts: 6
Joined: 25 Apr 2011, 06:47

Re: Audio Quits as Slide Show plays

24 Apr 2013, 06:59

mjau-mjau wrote:You don't read my posts?? As Adobe is officially saying, they are working on the issue and may have solved it. It may (mark the word "may"), be available as public BETA next week (23 April). See my message above ...
Nice. Thanks.