Search…

X3 Photo Gallery Support Forums

Search…
 
rvd-fotografie
Topic Author
Posts: 4
Joined: 02 Jan 2022, 13:53

HTTP ERROR 500 trying to log in to the panel

07 Jan 2022, 14:50

Hi,

Maybe you can help me with the following issue. I'm trying to log in to the back end of my site but can't seem to acces the page.
I'm getting a http error 500

http://www.rvd-fotografie.nl/panel/
https://www.rvd-fotografie.nl/?diagnostics

Thanks 
Attachments
Schermafbeelding 2022-01-07 204712.jpg
Schermafbeelding 2022-01-07 204712.jpg (15.62 KiB) Viewed 73 times
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13146
Joined: 30 Sep 2006, 03:37

Re: HTTP ERROR 500 trying to log in to the panel

08 Jan 2022, 04:39

This suddenly started happening? Some annoying server-specific thing, possibly related to firewall. I can only look into this with FTP access so I can diagnose be elimination ... Nothing wrong in your ?diagnostics.
 
rvd-fotografie
Topic Author
Posts: 4
Joined: 02 Jan 2022, 13:53

Re: HTTP ERROR 500 trying to log in to the panel

09 Jan 2022, 14:42

I don't know if it started suddenly. I haven't  been logging in on the back end for more than a year now.
I can give you the FTP access. How can i send it to you?
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13146
Joined: 30 Sep 2006, 03:37

Re: HTTP ERROR 500 trying to log in to the panel

09 Jan 2022, 23:36

Do you have hosting control panel with options to choose PHP version? If so, you could try to change from PHP 8 to PHP 7.4 for example. X3 works with PHP 8, but sometimes your hosting will provide different environments for different PHP versions. Since this started failing at some point without reason, the only likely change made on your server is automatically updating the PHP version.

Optionally, you can send login to details to me by private message. Click my profile. I would have preferred to avoid this, because I can't see errors from here, and would need to start diagnosing by eliminating code piece by piece. I would have emailed your hosting about this also, as they have access to error logs, and know what must have happened on your server since it was last working (php upgrades etc).
 
rvd-fotografie
Topic Author
Posts: 4
Joined: 02 Jan 2022, 13:53

Re: HTTP ERROR 500 trying to log in to the panel

10 Jan 2022, 15:19

Thanks!

Changing it to PHP 7.4 made it accessible again.
Attachments
Schermafbeelding 2022-01-10 204553.jpg
Schermafbeelding 2022-01-10 204553.jpg (50.12 KiB) Viewed 57 times
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13146
Joined: 30 Sep 2006, 03:37

Re: HTTP ERROR 500 trying to log in to the panel

11 Jan 2022, 00:59

Ok good. Not a problem running PHP 7.4. If you really need to run PHP 8, we would need to diagnose what firewall mechanism or missing extension is causing the server error. If I was you, I would perhaps try to change to PHP 8+ again in 3-6 months ... In that time, there has likely been minor updates to PHP 8, and your host may have corrected something on their side.
 
rvd-fotografie
Topic Author
Posts: 4
Joined: 02 Jan 2022, 13:53

Re: HTTP ERROR 500 trying to log in to the panel

12 Jan 2022, 13:53

Thank you very much, i'll keep that in mind for over 6 months.