Not sure how I can diagnose this issue if you can't offer me a link. It sounds like a server issue, perhaps firewall related I don't know. It's not a "bug" that can be reproduced.
jpcastonguay wrote:
- ... Note that at this stage the page stays grayed out and I need to reload the panel page to continue.
- ... Again the page stays grayed out and I need to reload the panel page.
If anything, I would first diagnose this issues. This is NOT normal of course. You would need to diagnose what output is returned from the AJAX request. Sounds like a firewall error to me.
jpcastonguay wrote:I tried on my several web browsers and on my cellphone with no success.
Because it's not related to browsers or functionality, but a problem on server.
jpcastonguay wrote:I tried the following troubleshooting with no avail:
- Using different links
- Using different users
- Using a unique username and password associated with the link
- Combining the selection of a User and the entering of the name username and password in the text boxes
Pointless trying variations if it doesn't work on your server in the first place.
I can't diagnose further without link and login to your panel as it is an issue specific to your server.