Search…

X3 Photo Gallery Support Forums

Search…
 
chrisk33
Topic Author
Posts: 3
Joined: 27 Jan 2017, 19:37

Audio player button not visible in Chrome

28 Jan 2017, 08:51

I have just started using new X3 and discovered that audio player button is missing. I use Chrome browser.
When I load my website in IE audio player button is there.
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13997
Joined: 30 Sep 2006, 03:37

Re: Audio player button not visible in Chrome

28 Jan 2017, 12:08

I can't confirm this, see screenshots below. Either your Chrome browser is outdated, or you are using an AUDIO file with a CODEC that Chrome does not support. I would recommend updating and restarting browser, then check again. If problem persists, please send me a link, and I can easily tell you what's wrong. The audio player works fine in Chrome.

Windows Chrome:
Image

Mac Chrome:
Image
 
chrisk33
Topic Author
Posts: 3
Joined: 27 Jan 2017, 19:37

Re: Audio player button not visible in Chrome

28 Jan 2017, 13:29

I updated Chrome from v55 to v56 and restarted. mp3 file was the one from X3.zip file I downloaded from the link in e-mail I received after buying X3 - sample.mp3. Still not working.

I sent you a link in private message. Thank you.
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13997
Joined: 30 Sep 2006, 03:37

Re: Audio player button not visible in Chrome

29 Jan 2017, 00:29

I did some research, and it turns out this issue is not directly related to the audio player. Instead, the issue is caused by an underlying issue with your server being hosted on Windows, and some load PATHS being corrupted by backwards \\slashes. It is really just a coincidence that it works in Explorer, as this browser seems to ignore the backslashes.

I should be able to fix this bug, and bake it into the new release coming next week. Any chance you could offer me FTP login, so I could easily implement a working fix? If not, I will still solve it somehow.

---

Just for reference, the problem occurs because on your host, X3 javascript tries to load "\\/app/x3.api.php", whereas it should be "/app/x3.api.php". Explorer seems to correct the path automatically, whereas other browsers will mistakingly try to load "http://app/x3.api.php".
 
chrisk33
Topic Author
Posts: 3
Joined: 27 Jan 2017, 19:37

Re: Audio player button not visible in Chrome

30 Jan 2017, 06:10

I'm glad you found what the issue is. Good job mjau-mjau. I'm working on getting you and access through ftp but I'm not sure if this will be possible. I'm talking to administrator now. Thank you.
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13997
Joined: 30 Sep 2006, 03:37

Re: Audio player button not visible in Chrome

10 Feb 2017, 09:45

This Windows-Apache issue should be solved in the update coming this week.
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13997
Joined: 30 Sep 2006, 03:37

Re: Audio player button not visible in Chrome

21 Feb 2017, 05:06

This should be resolved in X3 0.22:
https://forum.photo.gallery/viewtopic.php?f=51&t=9237