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TAIFUN
Experienced
Topic Author
Posts: 34
Joined: 26 Oct 2011, 09:17

I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 04:32

Hi!

I can`t update my gallery script:
2022-07-09_10-28-21.png
2022-07-09_10-28-21.png (53.46 KiB) Viewed 8013 times
 
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mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 05:38

Where exactly do you see that though? Even if it fails, the X3 updater script will not show that.
 
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TAIFUN
Experienced
Topic Author
Posts: 34
Joined: 26 Oct 2011, 09:17

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 07:43

mjau-mjau wrote: Where exactly do you see that though? Even if it fails, the X3 updater script will not show that.
Admincp >
2022-07-09_14-40-47.png
2022-07-09_14-40-47.png (29.9 KiB) Viewed 8010 times
Your server have a Cloudflare?
You installed cURL for your php on the server?
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 08:07

I am aware of the issue with Cloudflare. This issue is already posted recently:
viewtopic.php?f=52&t=10453

I also have some topics in Cloudflare:
https://community.cloudflare.com/t/curl ... s/395744/5
https://community.cloudflare.com/t/coul ... set/397067

The reason I am asking where you got that screenshot, is because the updater does not load any page directly. If the cURL fails because of Cloudflare, it would just show like the screenshot below:
Image

That's why I am wondering how you get to that Cloudflare page.

As for the Cloudflare issue, I am aware that it is affecting some users. May I ask your country/location so I can find the firewall event at Cloudflare? I could maybe whitelist your IP as a temporary solution ...
 
User avatar
TAIFUN
Experienced
Topic Author
Posts: 34
Joined: 26 Oct 2011, 09:17

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 08:13

mjau-mjau wrote: I am aware of the issue with Cloudflare. This issue is already posted recently:
viewtopic.php?f=52&t=10453

I also have some topics in Cloudflare:
https://community.cloudflare.com/t/curl ... s/395744/5
https://community.cloudflare.com/t/coul ... set/397067

The reason I am asking where you got that screenshot, is because the updater does not load any page directly. If the cURL fails because of Cloudflare, it would just show like the screenshot below:
Image

That's why I am wondering how you get to that Cloudflare page.

As for the Cloudflare issue, I am aware that it is affecting some users. May I ask your country/location so I can find the firewall event at Cloudflare? I could maybe whitelist your IP as a temporary solution ...
I just spoke to my server's tech support. They say that your server, or rather your Cloudflare, is blocking the update request.
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 09:45

TAIFUN wrote:I just spoke to my server's tech support. They say that your server, or rather your Cloudflare, is blocking the update request.
Yes, and I already posted 4 links about this.

In my last email, I asked how you get to that page in the screenshot, because the x3 updater does not go there. And I also asked for your location so I can find the firewall event. Please read my replies and help me help you.
 
User avatar
TAIFUN
Experienced
Topic Author
Posts: 34
Joined: 26 Oct 2011, 09:17

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 10:08

mjau-mjau wrote:
TAIFUN wrote:I just spoke to my server's tech support. They say that your server, or rather your Cloudflare, is blocking the update request.
Yes, and I already posted 4 links about this.

In my last email, I asked how you get to that page in the screenshot, because the x3 updater does not go there. And I also asked for your location so I can find the firewall event. Please read my replies and help me help you.
1. https://youtu.be/fZlqgEoP4sw

admincp > Button "Update to X3.31.1 now!" > redirect to *domain*/x3_updater.php > redirect to *domain*/download/?x3_updater&__cf_chl_rt_tk=_BE_ExIQiGKf02JbSK6w8WwwWxZSRqNeVGLMGpKu.tk-1657375567-0-gaNycGzNBz0

2. My location Ukraine
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 10:22

Strange, because that looks like Cloudflare on your server ... unless your PHP curl is outputting the response somehow, but I can't see how that works.

Anyway, I have now whitelisted your server IP 1**.1**.**9.**2. Please try again.

If that does not work, you can easily update manually. See docs below, scroll down to "Update X3 manually by FTP":
https://www.photo.gallery/docs/help/updating/

I am still looking into the issue, but it's a Cloudflare bug as highlighted in the links posted earlier. They have some "Bot Fight Mode" enabled which can't currently be bypassed.
 
User avatar
TAIFUN
Experienced
Topic Author
Posts: 34
Joined: 26 Oct 2011, 09:17

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

09 Jul 2022, 11:51

Strange, because that looks like Cloudflare on your server ... unless your PHP curl is outputting the response somehow, but I can't see how that works.
I don't use Cloudflare on my server.
Anyway, I have now whitelisted your server IP 1**.1**.**9.**2. Please try again.
Did not help. (
If that does not work, you can easily update manually. See docs below, scroll down to "Update X3 manually by FTP":

https://www.photo.gallery/docs/help/updating/
I know about this method, but I would like to solve my problem.
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

10 Jul 2022, 01:50

I have now resolved the issue by updating to Cloudflare Pro to bypass a rule that should never be enabled in the first place. Please check!

Just to be clear, this is a Cloudflare BUG. I am trying to communicate with them, but they are not being very helpful. In the meantime, I had to pay for a feature that is not required.
 
User avatar
TAIFUN
Experienced
Topic Author
Posts: 34
Joined: 26 Oct 2011, 09:17

Re: I can`t update to X3.31.1. We are checking your browser... www.photo.gallery

10 Jul 2022, 02:05

mjau-mjau wrote: I have now resolved the issue by updating to Cloudflare Pro to bypass a rule that should never be enabled in the first place. Please check!
Thx bro! :)
2022-07-10_9-03-58.png
2022-07-10_9-03-58.png (36.76 KiB) Viewed 7989 times
Just to be clear, this is a Cloudflare BUG. I am trying to communicate with them, but they are not being very helpful. In the meantime, I had to pay for a feature that is not required.
:(((