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Kamil.Lebiecki
Posts: 5
Joined: 22 Sep 2022, 04:30

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

11 Oct 2022, 05:47

With a Cart plugin enabled, whenever the users are downloading the photos, they're getting the info about possible malicious software included - it happens in Chrome.

Is there a way to remove this flag?
 
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mjau-mjau
X3 Wizard
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Posts: 13985
Joined: 30 Sep 2006, 03:37

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

11 Oct 2022, 08:20

Kamil.Lebiecki wrote: With a Cart plugin enabled, whenever the users are downloading the photos, they're getting the info about possible malicious software included - it happens in Chrome.
Do you have a link? This sounds like either a browser extension, or for some reason Google Chrome believe the images served on your domain are malicious. This does not happen in the demo, and I have never seen it myself.
https://demo.files.gallery/?galleries/cityscape

Very little Files gallery can do with this. If Chrome reports this, there must be a reason ...
 
Kamil.Lebiecki
Posts: 5
Joined: 22 Sep 2022, 04:30

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

10 Dec 2022, 08:43

Is there a way to change the behavior of Cart feature?

On mobile I have clients who download the .zip file, but they aren't tech savvy and they complain that nothing happened while they downloaded the file and they don't know that it actually landed in the Download folder without being added to Google Photos or Apple Photos on their phones. What am I missing here?

Thanks!
 
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mjau-mjau
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Posts: 13985
Joined: 30 Sep 2006, 03:37

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

10 Dec 2022, 10:08

Kamil.Lebiecki wrote:Is there a way to change the behavior of Cart feature?
I am guessing these are users on iPhone (iOS)? The download functionality on iOS is awful, but there isn't much I can do about it, because this is how "downloads" work on iOS ... It's kinda obscure. It wasn't actually long ago that "download" on iOS wasn't even possible.

If you or your users have downloaded non-image files from another website, on mobile, with a better experience, I would be happy to review it. I took the time to test again from iPhone, and it works as it should.

Images added to cart before clicking download.


Click "download" and user will be prompted to download of course.


Here comes the poor part. After download, there is just a tiny blue icon in the url bar, indicating a download has happened. To make things worse, this icon does not always show if there are continuous downloads (although the downloads still happen).


Clicking the tiny blue icon will open a menu, and in that menu, you will find a "Downloads" button. This button is not obvious either, but the download is there.


Clicking the "Downloads" option in the menu above, will show a quick overview of recently downloads files.


Clicking the zip file will open it in the native iOS "Files" application, where they can click to unzip, and then view the images of course.


As mentioned, download is awful on iOS. Perhaps you or your users have been used to single-file image downloads? That is more obvious of course, because it's manually triggered by "share" or "save as" and the image can be saved directly to the Photos app. We can't do that of course, because the whole point of the downloads is to download multiple files, and that can only be done by ZIP. I haven't actually tested Android, but Android should handle downloads much better as it has a more traditional file system like desktops.
 
MaciejK
Experienced
Posts: 54
Joined: 25 Jun 2017, 14:27

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

04 Mar 2023, 04:33

Hi Karl
I’m trying to use Files on my iPad and iPhone. After login in i am geting:

-on iPad all the time spinning loading circle
-on iPhone black screen only

This happens on Safari as well on Chrome browsers on both devices

I’ve also tried to load Files from demo site with the same results.

Any idea what is wrong?
 
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mjau-mjau
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Posts: 13985
Joined: 30 Sep 2006, 03:37

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

04 Mar 2023, 07:58

MaciejK wrote: -on iPad all the time spinning loading circle
-on iPhone black screen only
I'm not sure. As you can see, all the screenshots in my previous are from iPhone and this is tried and tested on iPad.

Old OS version? Try from another location? Some installed plugin? It definitely works on these devices.
 
MaciejK
Experienced
Posts: 54
Joined: 25 Jun 2017, 14:27

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

04 Mar 2023, 08:23

Hi Karl

Indeed I have latest OS versions, it happens on WiFi as well on mobile data network. I have no idea about any plugins installed, very strange.
 
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mjau-mjau
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Posts: 13985
Joined: 30 Sep 2006, 03:37

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

04 Mar 2023, 10:14

I really can't say. It works here, and nobody else has reported anything. To diagnose properly, you would need to connect to Safari desktop inspector, and review console and network inspector. Something isn't loading.
MaciejK wrote: I’ve also tried to load Files from demo site with the same results.
What do you mean "load Files"? The cart demo is at cart.photo.gallery. Tested successfully on iOS.
 
MaciejK
Experienced
Posts: 54
Joined: 25 Jun 2017, 14:27

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

04 Mar 2023, 11:36

I mean this https://demo.photo.gallery/files/
I get the same result as in my own www.kolasinski.art/files

I believe it was well tested on ios but i can not figure out what is happening on my iPhone and iPad at the same time. On my macbook connected to the same network all works ok.
 
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mjau-mjau
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Posts: 13985
Joined: 30 Sep 2006, 03:37

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

05 Mar 2023, 00:16

MaciejK wrote: I mean this https://demo.photo.gallery/files/
I get the same result as in my own www.kolasinski.art/files
And what about the main Files demo?
https://demo.files.gallery/?balloons

If that fails also, I'm pretty sure you have something firewall/router/extension blocking some external javascript ... You might not know why, and I can't tell that from here unfortunately, but something on your side is blocking something from loading. You could only know exactly by connecting iPhone to Safari desktop with inspector open.

Sorry, but I can't say from here.
 
MaciejK
Experienced
Posts: 54
Joined: 25 Jun 2017, 14:27

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

05 Mar 2023, 05:26

The link You provided working without any problem, Files opening on both devices.

I understand it is impossible to troubleshot from Your side.

Could You guide me how to perform mentioned checks? What to look for so I can provide diagnostic data for You?

Thank You very much.
 
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mjau-mjau
X3 Wizard
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Posts: 13985
Joined: 30 Sep 2006, 03:37

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

05 Mar 2023, 08:09

Actually, there are two differences between demo.files.gallery and demo.photo.gallery/files/: Different versions and the latter uses login ... I think it's almost certain that the issue is caused by one of the above, and I already have suspicions.

Can you please post exact iOS version on your devices, preferably with screenshot?
 
MaciejK
Experienced
Posts: 54
Joined: 25 Jun 2017, 14:27

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

05 Mar 2023, 11:39

Here You are:
iOS 16.3.1 (20D67)
iPadOS 16.3 (20D47)
 
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mjau-mjau
X3 Wizard
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Posts: 13985
Joined: 30 Sep 2006, 03:37

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

05 Mar 2023, 23:01

MaciejK wrote: iOS 16.3.1 (20D67)
iPadOS 16.3 (20D47)
Ok, then it's not what I thought it was. The older version of Files Gallery did not work on older iOS versions, but yours are updated.

The only other difference is login. Please check the below link, same version, but without login:
https://demo.photo.gallery/files-public/

Let me know if it works or not.
 
MaciejK
Experienced
Posts: 54
Joined: 25 Jun 2017, 14:27

Re: X3.31.0 Cart, Breadcrumbs and Files :lion_face:

06 Mar 2023, 00:17

No, it is not working
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