Search…

X3 Photo Gallery Support Forums

Search…
 
justadadathome
Topic Author
Posts: 13
Joined: 30 Aug 2008, 14:59

How Many HHours Does it Take for Support To Respond?

30 Aug 2008, 18:57

I need to know how many hours is average for Support to respond.
I have posted, several times, emailed, and waited.
No response.

Is this whole thing relying upon 1 person for support?

I am wondering how many support staff monitor this forum, and how many support staff are available as I am losing a great bit of time waiting on a response.

Also, the instructions DO NOT work.

I have edited the config.ini file exactly as requested,
1. Sound does NOT work.
2. Cannot turn off Copyright (?)

Sure could use some help from anyone out there that is successful at making the sound work and get the copyright off there.

It would seem support is off some where, not responding to posts, or emails.

Help anyone out there would be greatly appreciated.
Below is my config.ini file

[GALLERY]

;
; https://www.photo.gallery/documentation/?p=113

link = false
globalpath = false
contentfolder = false
singlelevel = false
folder = false
directimage = false
text = lang.ini
startheading = imageVue Gallery
startimage = templates/underwater/uw_start.jpg
swflayer = templates/underwater/starrlayer.swf
startimagekeep = false
imagearea = bgcol
startfx = false
textcol = FFFFFF
bgcol = 0F213C
barcol = textcol,bgcol
menucol = textcol,bgcol
backimage = templates/underwater/uw_background.swf
backalign = BL
sfx = true
audio = 24
audiopath = mp3/
emptyaudio = mp3alt/
audiorepeat = 0
audioinit = true
startvolume = 70
audiostyle = linear
loopinterval = 30
audioextension = mp3
audioinfo = id3
foldersorting = na
imagesorting = dd
navigation = 1,1,1,0,1,0,0,1,0
controlsdefpos = 523,446,523,446
altnav = true
keycontrols = true
subbuttons = false
subbuttonsfilename = true
hideimage = true
imagenavigationpane = true
imageclicklink = thumbs
altimage = false
imagepopinfo = 1,1,0,0,0,0
imagerightclick = 1,1,1,1,0,0,1,1,1
shiftimageclicklink = popup
backrightclick = 1,1,1
tooltipcol = bgcol,textcol
transitions = shine
showfolderdescriptions = 0,0,0,1
descriptions = startopenifdescription
descriptionattributes = false
descriptionscol = bgcol,textcol
hideextension = true
showmenu = true
menuopen = false
dragmenu = false
startclick = true
imagenavidefpos = 680,25,auto,auto
motioninit = false
motionspeed = 1
thumbstart = true
thumbopenwin = slideshow
thumbrightclick = 1,1,1,1,1
shiftthumbclicklink = popup
thumbattribs = 0,0,0
thumbattribscol = bgcol,textcol
thumbpopinfo = 0,0,0,0,0,0
thumbattribpopinfo = 1,1,1,1,1
thumbfx = whitetint,100,3
thumbframe = false,FFFFFF
lowrespopup = false
popupstyle = slideshow
popmargin = 10
popdisplay = 1,1,1,1,1,1
serverextension = php
slideshowpopupconfig = templates/underwater/slideshowpopupconfig.ini
slideshowimagevueconfig = templates/underwater/slideshowimagevueconfig.ini
sitemenu = false
configfile =
popped =
link = false

[END]

The above seems configured properly for sound to work, and for Copyright to be gon?

:roll: :roll: :roll: :roll: :roll: :roll: :roll:
 
User avatar
mjau-mjau
X3 Wizard
Posts: 14469
Joined: 30 Sep 2006, 03:37

05 Sep 2008, 10:23

Sorry for the late reply - We are very busy with the new Imagevue V2(and the V2 forums) - Did you consider using the new version?

It seems like things should be working, but I need to see a link so I can diagnose any possible mistakes. Are you sure you are editing the correct config.ini file? Remember that you need to edit the config file that is in the theme folder if you have set a custom theme ...